Guarantee

We strongly recommend that you carefully check the items immediately: when delivered by courier – in the presence of the courier, in the store – at the checkout. But in any case, you can always return or exchange a good- or poor-quality item, if for some reason it did not fit you. Fill out the application on this page.

GOOD-QUALITY ITEMS

You can return a good-quality item within 14 days of receipt if it does not fit in size, color, style or any other reason. The main thing is that:

• The item is complete and was not used.
• Packaging, labels, documents confirming the fact of payment (purchase receipt, invoice, etc.) should be saved.

If, when considering your request for return of an item, it is found that the item was used has defects (cracks, scratches, chips, mechanical damage except for hidden manufacturing defects), are incomplete or not in the original packaging, then the exchange/return will not be made.

Return methods

You may return an item in person in Saint Petersburg – only after completing the initial refund form on this page – weekdays from 10:00 to 16:30 at the following address: 6 Rossiysky Prospect, bldg. 1, Pravoberezhny Municipal District, Saint Petersburg. Alternatively, you can also use a courier service with delivery costs depending on where you’re located and the chosen courier service. It’s necessary to have your passport at hand when returning an item. Items can be returned from other regions using any convenient postal service after completing the initial form on this page.

POOR-QUALITY PRODUCTS

Items with a hidden manufacturing defect detected during use are replaced or returned on the grounds and within the timeframe established by law, art. 22 of the Law of the Russian Federation "On Protection of Consumer Rights."

If there are problems with an item, make sure that you have read in full the operating instruction for the items. If the order is incomplete or there is a manufacturing defect, the full cost of the item, delivery and return are refunded.

Return methods

You may return an item in person in Saint Petersburg – only after completing the initial refund form on this page – weekdays from 10:00 to 16:30 at the following address: 6 Rossiysky Prospect, bldg. 1, Pravoberezhny Municipal District, Saint Petersburg. Alternatively, you can also use a courier service with delivery costs depending on where you’re located and the chosen courier service. It’s necessary to have your passport at hand when returning an item. Items can be returned from other regions using any convenient postal service after completing the initial form on this page.

Details for item return:

193231, Saint Petersburg, Pravoberezhny Municipal District, 6 Rossiysky Prospect, bldg. 1, entrance 18

Phone: 8 (800) 505-08-28

Return by courier service, EMS Russian Post

Address for returns: 193231, Saint Petersburg, Pravoberezhny Municipal District, 6 Rossiysky Prospect, bldg. 1, entrance 18

INN 7813242873

OGRN 1167847082920

When sending a parcel at the post office, an inventory list of the items to be sent is mandatory. No claims are accepted against the completeness of a set without an inventory list for the order. No parcels sent by C.O.D. are accepted for return.

Refund

Cash. Is possible when returning via courier service and our pickup points.

Postal money order. Refunds are made within 3 business days of receipt of the returned iems by mail.

Wire Transfer. Fill out the application below and specify the details for the funds transfer in the comments:

• Full Name
• Name of the Bank
• Bank account
• INN of the Bank
• BIC of the Bank
• Personal account or card number